Returns & Cancellation Policy
Wrong or Damaged items received
We want you to be 100% satisfied with your Marvel Packs purchase. If we made a mistake or the item arrived defective, please click the button below and we will make things right.
In case of new unopened package
At Marvel Packs, we accept returns or exchanges within 14 days of receiving the product. No refunds will be made for less than Rs. 2000.00. A discount voucher will be created that you can apply to your next purchase.
To process the exchange or return, you must follow these steps:
- Fill up the form below with your order number. Its on the shipping label or on your order confirmation email/sms.
- Describe the reason for return, and select your preferred refund method. Please note that the discount voucher reimbursement will be made immediately upon receipt of the merchandise and the refund on the account can take up to 14 days to be made.
- Send the returned products properly packed and specifying the order number and contact email to:
- Once we receive the package and check its state, we will proceed to refund the price of the items returned by the same method which the payment was made or by means of a discount voucher if you so choose.
- If you return part of the products of the same order, the amount to be returned will be calculated considering the price of the products acquired at the end, not the total products of the original order.
- The transport costs of the return will always be borne by the customer. We will not accept returns sent using cash on delivery.
- In no case will the amount paid for the delivery of your order be returned once you have been charged
- Under no circumstances can a personalized product be returned.